Last updated: Jan 1, 2024Thank you for shopping at Privy Kitty.The following terms are applicable for any products that You purchased with Us.
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to PrivyPet, 729 Border Ave., Unit B Tehachapi, CA 90501.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Privy Kitty, accessible from
https://privykitty.com/You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 24 hrs without giving any reason for doing so.The deadline for returning an Order unopened is 72 hours from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. You are responsible for all freight costs.By email: info@privykitty.comBy phone number: (661) 822-7225We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- You are responsible for all freight costs, buying and returning
- The Goods were purchased in the last 72 hours
- The Goods are in the original packaging
The following Goods cannot be returned:- If the lid seal is removed.
- Not returnable after installation.
- Not returnable after 72 hours.
- If the original box is missing.
- If any parts or packing materials are missing.
- The restocking charge will apply to any return allowed after 72 hours.
Restocking Charge:- There will be a 20% restocking charge subtracted from your refund, if allowed, after the 72 hour deadline.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.Only regular priced Goods may be refunded within 72 hours notice from customer. Restocking fee applies to all returns if the Goods are on sale or sold at a discounted price.Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
- Privypet, Inc., 18081 Rawhide Ct, Tehachapi, CA 93561
We cannot be held responsible for Goods damaged or lost in return shipment, therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. All shipping costs of buying and returning will be the buyers responsibility.You may request a return label from Us, if you wish, and the return cost will be deducted from your refund. In most cases it is more reasonable to return with our label.International Orders, Goods shipped out of the Country are not returnable, because high shipping costs it makes it unfeasible to do so. If you are ordering from out of the country, please be sure to read all the specifications, and get all questions answered prior to your order.Gifts
If the Goods are given as gifts, and the receiver is unable to use the product, the same return policy applies, but we can extend the returning to 30 days, for the amount of the goods only. All shipping costs of buying and returning will be the buyers responsibility.Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:By email: info@privykitty.comBy phone number:
661-822-7225